Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

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Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

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If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.

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Medix Pharmacy

(Deferoxamine Mesylate)

Prescription Settings Edit

Brand Name Choices

Desferal 500mg/Vial
Desferal 500mg/Vial Injection

Deferoxamine Mesylate

Manufactured by Novartis

Product of Canada

Dispensed by an approved Canadian pharmacy partner

Prescription Required

Generic Choices

No generic medication is available for Desferal (Deferoxamine Mesylate)

What Desferal is and what it is used for

Desferal is an injection used to remove excess iron or aluminium from your blood. Desferrioxamine mesilate, the active ingredient in Desferal, is a substance called a ‘chelating’ agent. This means that it binds to the iron and aluminium ions in the blood to form a complex which is then excreted from the body. You may have too much iron or aluminium in your blood as a result of iron poisoning or as a side effect of blood transfusion or kidney dialysis. Certain illnesses can also have the same effect. Desferal can also be used to test whether you have certain anaemias or diseases affecting the amount of iron in your blood.

How to take Desferal

The doctor will have decided what dose of Desferal you need and when you should take it. The dose will be on the pharmacist’s label. Check the label carefully. If you are not sure, ask your doctor or pharmacist. A doctor or nurse may prepare your injection for you, or you may be taught how to do this yourself. The Desferal powder should be dissolved in the ‘water for injection’ that your pharmacist has given you. Treatment with the solution should start within 3 hours of the vial being reconstituted. If the solution has been prepared under sterile conditions (for instance in a hospital), it may be stored at room temperature (25oC or below) for up to 24 hours before being used. Any unused Desferal injection should be thrown away. Ways in which Desferal can be given Desferal can be given in different ways, for example: 3
• By injection into a muscle. This is called being given intramuscularly.
• By injection into a vein. This is called being given intravenously. It should be given slowly over a period of time rather than all in one go. This is called a slow infusion.
• By injection under your skin. This is called being given subcutaneously. It may be given over a period of time using a special pump. This is called an infusion.
• By injection into the peritoneum (the membrane that lines the abdominal cavity and forms the outer coating of the abdominal organs). This is called intraperitoneal administration. The dose that you need will depend on why you have to take Desferal. Your doctor will work out exactly how much Desferal you need. This is especially important if you have low serum ferritin levels or acute iron intoxication. The usual doses and ways of taking Desferal are as follows:
• Iron Poisoning Treatment To treat iron poisoning Desferal is usually given intravenously (injected into the vein). The recommended dose is 15 mg/kg body weight every hour. This may be reduced after 4 to 6 hours. The maximum recommended dose is 80 mg/kg body weight every 24 hours. Desferal may also be given intramuscularly (injected into the muscle). The recommended dose if Desferal is given like this is 2 g for an adult or 1 g for a child. This is usually given in a single injection.
• Iron Overload Treatment Your doctor will work out exactly how much Desferal you will need. This will depend on how much extra iron you have in your body. Desferal is usually given subcutaneously (a slow injection under the skin). It can sometimes be given intramuscularly (injected into the muscle) though. The dose is usually between 20 and 60 mg/kg body weight. It is usually given between 5 and 7 times a week, depending on how much extra iron you have got in your body. In children under 3 years of age the average daily dose is not usually more than 40 mg/kg.
• Aluminium Overload Treatment Desferal is usually given by slow intravenous injection. The exact dose of Desferal that you need will depend on how much extra aluminium you have in your body. Your doctor will do tests to work this out. If you are on dialysis, the usual dose of Desferal is 5 mg/kg body weight. This is normally given once a week. When you are given your Desferal will depend on how much extra aluminium you have in your body. It will either be given during the last 60 minutes of your dialysis or 5 hours before your dialysis starts. If you are on peritoneal dialysis (CAPD or CCPD), the usual dose of Desferal is, again, 5 mg/kg body weight. This is normally given once a week. Usually the Desferal is mixed with the fluid in your dialysis bag. However, it can also be given by any of the other ways listed above. 4
• Testing to see if you have got too much iron in your body Desferal is usually given intramuscularly (injected into a muscle). The usual dose is 500 mg. After you have had your Desferal, your doctor or nurse will probably want you to collect urine samples for about 6 hours. They will then do tests on your urine to see how much iron is in it.
• Testing to see if you have got too much aluminium in your body if you are on dialysis Your doctor or nurse will probably take a blood sample from you before you are given Desferal. This will be taken just before your dialysis. Tests will be done on the blood to see how much aluminium is in it. The usual dose of Desferal is 5 mg/kg body weight. It is usually given by slow intravenous infusion (slow injection into a vein) during the last hour of dialysis. Another blood test will probably be taken before your next session of haemodialysis to check how much aluminium is in your blood.
• Use in older patients Desferal is used in older patients at the same doses as for other adults. What if you have had too much Desferal? (Overdose) If you think you have either been given or have taken too much Desferal tell your doctor or nurse straight away. If you think you have either been given it or have taken it too often, also tell your doctor or nurse straight away. What if you miss a dose of Desferal? If you miss one of your appointments, please let your doctor or nurse know immediately.

Possible side effects

Most people who are prescribed Desferal will benefit from using it. As with all other medicines though, it can cause side effects in some people. Do not be alarmed by this list of possible side effects. You may not experience any of them. Your urine may turn a reddish-brown colour. This is because there is more iron in your urine. This is usually nothing to worry about, but if you are worried you should talk to your doctor or nurse. Some side effects can be serious Stop taking Desferal and tell your doctor straight away if you notice:
• Bronchospasm or tightness of chest with wheezing or coughing and difficulty in breathing.
• If you feel faint (you might have low blood pressure), have a rash, or experience itching, difficulty breathing or facial and throat swelling. These might be the result of an allergic reaction which is very rare (likely to affect fewer than 1 in 10,000 patients).
• If you notice severe decrease of urine output (sign of kidney problem) or experience convulsion (reported mainly in patients on dialysis). Those side effects were reported with unknown frequency. Important information if you get an infection while you are taking Desferal If you start to feel feverish with a sore throat or stomach pains, or general discomfort or develop shortness of breath while you are taking Desferal, you must seek medical advice immediately. This is because people who have iron or aluminium overload are more vulnerable to certain types of infection. If you get an infection your doctor may want you to do some tests and give you 5 some medicines to treat the infection. You may also have to stop using Desferal until any infections clear up. It is very common (more than 10% of people) to develop pain, swelling, redness, a rash, itch or scabbing at the Desferal injection site. Less frequently blisters and a burning sensation might be experienced. Aching muscles or joints in the arms or legs is also very common. The side effects listed below have also been reported. Up to 1 in 10 people have experienced: Headache, nausea (feeling sick) or fever Itchy rash Changes in their bones, slowing down of growth (especially in children under 3). Up to 1 in 100 people have experienced: Vomiting, stomach pains Asthma Problems with their ears such as tinnitus and deafness. Up to 1 in 1,000 people have experienced: Problems with their eyes such as blurred vision, impaired or loss of vision, not being able to see colours as well (colour blindness), not being able to see at night (night blindness), blind spots, changes in the retina, cataracts (cloudy lenses), cloudiness on the front of the eye (or cornea) Low blood pressure (light headedness, dizziness, faintness). This can happen if Desferal is not given correctly. Increased risk of getting certain infections. Up to 1 in 10,000 people have experienced: Skin rash covering most of the body A serious condition which causes severe breathing problems called Acute Respiratory Distress Syndrome Diarrhoea Changes in the blood which can make you look pale or cause tiredness, headaches, nosebleeds, dizziness or being short of breath when exercising. You might also get more frequent viral infections (fever, chills, sore throat or mouth ulcers), or find that you bleed or bruise more easily than normal. Stomach and gut infections. Other effects such as dizziness, loss of feeling in their hands, feet, arms or legs, numbness or tingling (pins and needles). In patients on dialysis: personality changes, headache, confusion, paralysis of part or all of the body, stiff neck, abnormal, speech and eye movements. Frequency not known (cannot be estimated from the available data). Muscle spasms Abnormal liver or renal function test results If any of the symptoms become troublesome, or if you notice anything else not mentioned here, please go and see your doctor or check with your pharmacist.

Reporting of side effects If you get any side effects, talk to your doctor or pharmacist. This includes any possible side effects not listed in this leaflet. You can also report side effects directly via the Yellow Card Scheme at: By reporting side effects you can help provide more information on the safety of this medicine

How to Store Desferal

The vials of Desferal powder before they are made up into the injection should not be stored above 25°C. Each vial is for single use only. Keep this medicine out of the sight and reach of children. Do not use Desferal after the expiry date which is printed on the outside of the pack. Do not throw away any medicines via wastewater or household waste. Ask you pharmacist how to throw away medicines you no longer use. These measures will help protect the environment.

Fast Shipping

2 to 3 weeks on average

The average shipping time is 2 weeks in North America and 4 weeks internationally. We offer free shipping on all orders shipped to North America. Shipping is a flat rate of $20.00 for all other countries.

Price Match Guarantee

If you have been prescribed medication by your doctor and cannot afford the high price at your local pharmacy, Medix Pharmacy is the solution for you. All orders are backed with a price match and satisfaction guarantee.

Your Trusted Pharmacy Referral Service

Medix Pharmacy is an international pharmacy referral service. With a network of licensed pharmacy partners in Canada, United Kingdom, Australia, and New Zealand, we are able to help you lower the costs of your medications.

Our pharmacy partners are all thoroughly vetted and qualified to ensure that the medication you receive is cost effective, safe and effective. Because we only work with licensed pharmacies, you can rest assured that your medication is safe, effective, and genuine.

  • Free standard delivery to your door, to any international address
  • Option to add Tracked Deliveries
  • Handy reminders to re-order so you do not run out
  • Professional & Knowledgeable Customer Services Team
  • Save time, with no need for repeated trips to your physician or local drugstore

With a dedicated customer service team, free standard shipping, and a record of providing significant saving for our customers, we believe that you do not need to compromise quality or safety in your search for value.

If you are unable to find your prescribed medicine on our website, please fill out the form below and we will confirm pricing and availability within 1 business day. You may also call us at 1-866-500-6633 and one of our patient care representatives will be happy to assist you.