COVID-19 SERVICE UPDATE – JULY 2021
Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.


Management and Staff
Medix Pharmacy

Duac Gel
(Benzoyl Peroxide/Clindamycin Phosphate)

Prescription Settings Edit

Brand Name Choices

Duac 3%/1%
Duac 3%/1% Gel

Marketed as Duac Once Gel in United Kingdom

Benzoyl Peroxide/Clindamycin Phosphate

Manufactured by Stiefel Labs

Product of United Kingdom

Dispensed by a licensed pharmacy in the United Kingdom

Prescription Required

Parallel Import

Duac 5%/1%
Duac 5%/1% Gel

Marketed as Duac Once Gel in United Kingdom

Benzoyl Peroxide/Clindamycin Phosphate

Manufactured by Stiefel Labs

Product of United Kingdom

Dispensed by a licensed pharmacy in the United Kingdom

Prescription Required

Parallel Import

Duac 5%/1%
Duac 5%/1% Gel

Marketed as Duac Once Gel in United Kingdom

Benzoyl Peroxide/Clindamycin Phosphate

Manufactured by Stiefel Labs

Product of United Kingdom

Dispensed by a licensed pharmacy in the United Kingdom

Prescription Required

Parallel Import

Benzaclin 5%/1%
Benzaclin 5%/1% Gel

Marketed as Clindoxyl Gel in Canada

Benzoyl Peroxide/Clindamycin Phosphate

Manufactured by Sanofi Aventis Canada Inc

Product of Canada

Dispensed by an approved Canadian pharmacy partner

Prescription Required

More Brand Name Choices

Generic Choices

No generic medication is available for Duac Gel (Benzoyl Peroxide/Clindamycin Phosphate)

What Duac Gel is and what it is used for

DUAC ONCE DAILY GEL contains two medicines: clindamycin and benzoyl peroxide. DUAC ONCE DAILY GEL belongs to a group of medicines known as ‘anti-acne preparations’. DUAC ONCE DAILY GEL is used for treating mild to moderate acne on your skin.
• Clindamycin is an antibiotic which stops the bacteria involved in acne from reproducing.
• Benzoyl peroxide reduces blackheads and whiteheads. It also kills the bacteria involved in acne. Used together in DUAC ONCE DAILY GEL, these work by:
• fighting the bacteria that can cause acne
• treating existing blackheads, whiteheads, and spots
• lowering the number of red, inflamed acne spots DUAC ONCE DAILY GEL is for use by adults and adolescents aged twelve years or over

How to take Duac Gel

Always use this medicine exactly as your doctor or pharmacist has told you. Check with your doctor or pharmacist if you are not sure.
• Use DUAC ONCE DAILY GEL once a day in the evening.
• It may take 2-5 weeks before you see the effect of DUAC ONCE DAILY GEL.
• Do not use for more than 12 weeks at one time. Your doctor will tell you how long your treatment will last. How to apply DUAC ONCE DAILY GEL 1. Completely remove any make-up. 2. Wash the affected area of skin well. Then rinse with warm water and gently pat dry. 3. Put a thin film of gel on the entire area of affected skin, using your fingertips. 4. Apply to all of the areas of your skin which have acne, not just to the individual spots. If the gel does not rub into your skin easily, you are using too much.
• For your face only, use an amount of gel from the tube which reaches from the tip of your finger to the first joint (the first crease on your finger). This is a ‘finger tip’.
• For your face and back, use two and a half ‘finger tips’ in total. 5. If you get a lot of dryness or skin peeling, you can use an oil-free, fragrance free, hypoallergenic moisturiser, use DUAC ONCE DAILY GEL less frequently or stop treatment for a short period, to allow your skin to adjust to the treatment. This medicine may not work properly if it is not applied every day. 6. Wash your hands after using the gel. 7. After it has dried, you can use a non-greasy make-up. Always use this medicine exactly as described in this leaflet or as your doctor or pharmacist has told you. Check with your doctor or pharmacist if you are not sure.If you use more DUAC ONCE DAILY GEL than you should
• Take care not to apply too much. Applying too much gel or applying it more frequently will not help your spots clear up more quickly, and may cause skin irritation. If this does happen, use the gel less often, or stop using it for a few days and then start again. If you accidentally swallow DUAC ONCE DAILY GEL
• If you do accidentally swallow the gel, seek medical advice. You may get symptoms similar to when you take antibiotics by mouth (an upset stomach). If you forget to use DUAC ONCE DAILY GEL
• Do not use a double dose to make up for forgotten individual doses.
• Apply the next dose at the usual time. Don’t stop DUAC ONCE DAILY GEL without advice Don’t use the gel for more than 12 weeks at one time, without talking to your doctor. Use DUAC ONCE DAILY GEL for as long as your doctor recommends. Don’t stop unless your doctor advises you to. It is important to continue to use the gel as prescribed by your doctor. If you stop too soon, your acne may return. If you have any further questions on the use of this medicine, ask your doctor or pharmacist.

Possible side effects

Like all medicines, this medicine can cause side effects, although not everybody gets them. Stop using DUAC ONCE DAILY GEL and see a doctor straight away if you notice any of the following serious side effects – you may need urgent medical treatment:
• signs of an allergic reaction (such as swelling of your face, eyes, lips or tongue, nettle rash or difficulty breathing, collapse)
• severe or prolonged diarrhoea, or abdominal cramps
• severe burning, peeling, or itching Other possible side effects: If you notice any of these side effects, try using DUAC ONCE DAILY GEL less often, or stop using it for one or two days and then start again.

Very common side effects (at least 1 in 10 people are affected) At site of application:
• Skin burning sensation, peeling, itching, dry skin
• Redness of your skin, especially during the first few weeks of use These side effects are generally mild.

Common side effects (less than 1 in 10 people are affected)
• Headache At the site of application:
• Sensitivity to sunlight, skin pain
• Red, itchy skin, rash (dermatitis)

Uncommon side effects (less than 1 in 100 people affected) At the site of application:
• Tingling (paraesthesia), worsening of acne

Other side effects

Other side effects have occurred in a very small number of people but their exact frequency is unknown:
• Allergic reactions
• Inflammation of the intestine, diarrhoea, including bloody diarrhoea, stomach pain At the site of application:
• Skin reactions, discoloration of the skin
• Raised itchy rash (hives)

Reporting of side effects If you get any side effects, talk to your doctor or pharmacist. This includes any possible side effects not listed in this leaflet. You can also report side effects directly via (see details below). By reporting side effects you can help provide more information on the safety of this medicine. United Kingdom the Yellow Card Scheme at: www.mhra.gov.uk/yellowcard. Ireland HPRA Pharmacovigilance, Earlsfort Terrace, IRL
•Dublin 2; Tel: +353 1 6764971; Fax: +353 1 6762517. Website: www.hpra.ie; E-mail: [email protected]

How to Store Duac Gel

Keep this medicine out of the sight and reach of children. Pharmacist: Store in a refrigerator (2 °C-8 °C). Do not freeze. Patient: After you have received DUAC ONCE DAILY GEL from the pharmacist, do not store it above 25 °C, and discard after 2 months. Do not use this medicine after the expiry date which is stated on the tube and carton (after “Exp:”). The expiry date refers to the last day of that month. Do not throw away any medicines via wastewater or household waste. Ask your pharmacist how to throw away medicines you no longer use. These measures will help protect the environment.

Fast Shipping

2 to 3 weeks on average

The average shipping time is 2 weeks in North America and 4 weeks internationally. We offer free shipping on all orders shipped to North America. Shipping is a flat rate of $20.00 for all other countries.

Price Match Guarantee

If you have been prescribed medication by your doctor and cannot afford the high price at your local pharmacy, Medix Pharmacy is the solution for you. All orders are backed with a price match and satisfaction guarantee.

Your Trusted Pharmacy Referral Service

Medix Pharmacy is an international pharmacy referral service. With a network of licensed pharmacy partners in Canada, United Kingdom, Australia, and New Zealand, we are able to help you lower the costs of your medications.

Our pharmacy partners are all thoroughly vetted and qualified to ensure that the medication you receive is cost effective, safe and effective. Because we only work with licensed pharmacies, you can rest assured that your medication is safe, effective, and genuine.

  • Free standard delivery to your door, to any international address
  • Option to add Tracked Deliveries
  • Handy reminders to re-order so you do not run out
  • Professional & Knowledgeable Customer Services Team
  • Save time, with no need for repeated trips to your physician or local drugstore

With a dedicated customer service team, free standard shipping, and a record of providing significant saving for our customers, we believe that you do not need to compromise quality or safety in your search for value.

If you are unable to find your prescribed medicine on our website, please fill out the form below and we will confirm pricing and availability within 1 business day. You may also call us at 1-866-500-6633 and one of our patient care representatives will be happy to assist you.