Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.

Management and Staff
Medix Pharmacy

(Xylometazoline Hydrochloride)

Prescription Settings Edit

Brand Name Choices

Otrivin 0.1%
Otrivin 0.1% Nasal Spray

Xylometazoline Hydrochloride

Manufactured by Novartis

Product of United Kingdom

Dispensed by a licensed pharmacy in the United Kingdom

Generic Choices

No generic medication is available for Otrivin (Xylometazoline Hydrochloride)

What Otrivin is and what it is used for

Otrivine Adult Metered Dose 0.1% Nasal Spray is for application in the nose to give relief from:
• nasal congestion (blocked nose, including colds)
• perennial and allergic rhinitis (recurring inflammation of the nasal mucous membranes, including hay fever)
• sinusitis. Otrivine Adult Metered Dose 0.1% Nasal Spray contains the active ingredient xylometazoline hydrochloride which helps to open up and clear the nasal passages by reducing the excessive nasal secretions and returning the swollen blood vessels to their normal size

How to take Otrivin

Dosage: For Adults and Children over 12 years of age 1 spray in each nostril 1 to 3 times daily. ® Adult Metered Dose 0.1% Nasal spray Xylometazoline Hydrochloride 72 mm 145 mm 9 mm 127 mm 11,5 mm 11,5 mm 9 mm 210 mm Draft Z Order – AWF AWF 23437 – OTDC 383459 Reference OTRIV MD 0.1% F5 NASAL SPRAY 10 ML GB_316938_PIL Format 145 x 210 mm – PN-Notice-V11 – P08 – Recto/Verso Pharma code XXXX Colour P Reflex Blue U Font Helvetica Neue LT Pro – Geometric Font min. size Text body: 9 pts Reference MKT – Production site NCH Nyon – CH Reference SITE XXXXXX Pre-press Diadeis Suisse S.A. – DO-16-E0480 – 18.03.2016     Pharma code XXXX Verso Administration: 1. Clear your nose. 2. Lean forward slightly and insert the nozzle into a nostril (see diagram). 3. Depress pump and sniff at the same time. 4. Repeat for the other nostril. To avoid possible spread of infection, this pack should only be used by one person. For reasons of hygiene do not use this bottle for more than 28 days after opening it. Do not exceed the recommended dosage. If you use more Otrivine Adult Metered Dose 0.1% Nasal Spray than you should, consult your doctor or pharmacist.

Possible side effects

Like all medicines, Otrivine Adult Metered Dose 0.1% Nasal Spray can cause side effects, although not everybody gets them. Local discomfort may be felt after applying the spray if you have sensitive nasal passages. Occasionally the following side effects have been reported:
• A burning sensation in the nose and throat
• local irritation
• nausea
• headache
• dryness of the nasal membranes
• temporary and passing visual disturbances
• allergic reactions. Cardiovascular effects, for example, palpitations may also occur especially if you have heart problems. If any of the side effects gets serious, or if you notice any side effects not listed in this leaflet, please tell your doctor or pharmacist. Also you can help to make sure that medicines remain as safe as possible by reporting any unwanted side effects via the internet at Alternatively you can call Freephone 0808 100 3352 (available from 10 a.m. to 2 p.m. Mondays to Fridays) or fill in a paper form available from your local pharmacy.

How to Store Otrivin

Keep this medicine out of the sight and reach of children. Do not use after the expiry date which is stated on the bottle after “EXP”. The expiry date refers to the last day of that month. Do not use this bottle for more than 28 days after opening it. Medicines should not be disposed of via wastewater or household waste. Ask your pharmacist how to dispose of medicines no longer required. These measures will help to protect the environment.

Fast Shipping

2 to 3 weeks on average

The average shipping time is 2 weeks in North America and 4 weeks internationally. We offer free shipping on all orders shipped to North America. Shipping is a flat rate of $20.00 for all other countries.

Price Match Guarantee

If you have been prescribed medication by your doctor and cannot afford the high price at your local pharmacy, Medix Pharmacy is the solution for you. All orders are backed with a price match and satisfaction guarantee.

Your Trusted Pharmacy Referral Service

Medix Pharmacy is an international pharmacy referral service. With a network of licensed pharmacy partners in Canada, United Kingdom, Australia, and New Zealand, we are able to help you lower the costs of your medications.

Our pharmacy partners are all thoroughly vetted and qualified to ensure that the medication you receive is cost effective, safe and effective. Because we only work with licensed pharmacies, you can rest assured that your medication is safe, effective, and genuine.

  • Free standard delivery to your door, to any international address
  • Option to add Tracked Deliveries
  • Handy reminders to re-order so you do not run out
  • Professional & Knowledgeable Customer Services Team
  • Save time, with no need for repeated trips to your physician or local drugstore

With a dedicated customer service team, free standard shipping, and a record of providing significant saving for our customers, we believe that you do not need to compromise quality or safety in your search for value.

If you are unable to find your prescribed medicine on our website, please fill out the form below and we will confirm pricing and availability within 1 business day. You may also call us at 1-866-500-6633 and one of our patient care representatives will be happy to assist you.