Shipping Update - May 1 2022

Shipping times are now closer to normal. However, due to the latest outbreak of the highly contagious Omicron strain, some delays in shipping times may still occasionally occur. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Shipments may sometimes take an additional 2 weeks to arrive, depending on the source country of your order.

Please note that these times are averages and individual shipping times will vary. We recommend that you place your order at least 2 - 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center - New Hours effective April 1, 2022

Our call center hours of operation are now 6:00 am - 9:00 pm Central Time on Monday to Friday, and 7:00 am - 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.

Management and Staff
Medix Pharmacy


Last Updated: 26 June 2020

These Terms of Use (together with the other documents referred to below) set out the terms on which you may use our Website, (our "Website").

You should read these Terms of Use carefully before using our Website, as by using our Website you are confirming that you accept these Terms of Use and that you will comply with them.

If you don't accept these Terms of Use you should leave our Website immediately.

If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

The following policies also apply to your use of our Website:

  • Our privacy policy. By using our Website you are consenting to us processing any personal data that you provide to us or that we collect from you as a result of your use of our Website. Our privacy policy sets out what we do with that personal data.
  • Our cookies policy

If you order any products from our Website separate Terms of Sale will apply to the sale and delivery of such products.

To register with and use our Website, or to place an order, you must be over 18 and the details which you give us must be true.

You are responsible for ensuring that anyone else who accesses our Website through your internet connection is aware of these Terms of Use and the policies referred to above and that they comply with them.


We make changes to these Terms of Use from time to time. You should, therefore, check these Terms of Use whenever you return to our Website to see whether any changes have been made, as these will be binding on you.

We also make changes to our privacy policy and cookies policy from time to time, so you should also check these regularly to see whether any changes have been made.


We, AMX Holdings Limited dba Medix Pharmacy, operate this Website.

You can contact us:

  • By email at [email protected]
  • By phone at 1-866-500-6633
  • By post at 4936 Yonge St., Suite 835, Toronto, ON, Canada M2N 6S3
  • Via your online patient record


You may only use our Website for lawful purposes and in compliance with all applicable laws, including without limitation data protection and privacy laws and laws relating to copyright of content.

In addition, you must not:

  • use our Website for mail bombing or flooding or to make deliberate attempts to overload a system;
  • knowingly or recklessly introduce to our Website, or use our Website to transmit, any application, material or ware (such as viruses, spyware, malware or adware) which are malicious or harmful;
  • attempt to gain unauthorized access to our Website, the server, equipment or network on which our Website is stored, any server, computer or database connected to our Website or any software;
  • use our Website to attempt to gain unauthorized access to any other website, internet account, server, computer, equipment, system, network, data or information;
  • use our Website to monitor data or traffic on any network or system;
  • se our Website to collect or use information, including without limitation email addresses, screen names or other identifiers, by deceit (such as phishing, internet scamming, password robbery, spidering, scraping and harvesting);
  • use our Website to distribute software;
    • carry out a denial-of-service attack or a distributed denial-of-service attack on our Website or use our Website to carry out any such attack on any other website;
    • use our Website to groom, harm or take advantage of minors in any way or to attempt to do so; or
    • use our Website in violation of export laws, controls, regulations or sanction policies of the United Kingdom, the United States or any other country.
    If you breach any term of these Terms of Use your right to use our Website will immediately end. In addition we may take such other actions including, without limitation, legal action as we consider appropriate.
  • If you breach any term of these Terms of Use, or if we receive a request from a law enforcement authority to do so, we may report your identity, details of any breach and any other information we consider necessary to relevant law enforcement authorities.


If you register an account on our Website you must provide accurate and complete registration information and keep that information up to date at all times.

Use of certain parts of this Website is password protected. In order to use it you will need a user identification code, password and/or pre-selected answers to security questions in order to access it. It is your responsibility to keep this information secret and confidential and not to disclose it to any other person.

If you think that somebody else might know your user identification code, password and/or pre-selected answers to security questions then you must log in to your account and change these as soon as possible.

We reserve the right to disable any user identification code, password and/or pre-selected answers to security questions at any time if, in our reasonable opinion, you fail to comply with any of these Terms of Use, if we consider that you are using our Website to download content or infringe in any manner the rights of another person or if we consider that there may be a security risk.


Our Website is made available to you free of charge.

We do not guarantee that access to our Website, or the content on it, will always be available or uninterrupted. Your right to access our Website is given on a temporary basis only.

We reserve the right to change our Website and the content on it, including without limitation by adding or removing content or functionality, at any time.

We regularly review the content on our Website. However, we cannot guarantee that all content on our Website is accurate, complete or up to date. We therefore make no warranties, representations, undertakings or guarantees that the content on our Website is accurate, complete or up to date.

We make no warranties, representations, undertakings or guarantees that our Website or any content on it will be free from errors or omissions.

The content on our Website is provided for general information purposes only. Nothing on our Website is intended to be advice on which you should rely. You should always obtain appropriate specialist advice before taking, or not taking, action on the basis of any content on our Website.

We make no warranties, representations, undertakings or guarantees that our Website is secure or free from bugs or viruses. You are responsible for ensuring that the device from which you access our Website has suitable anti-virus software in place.


We, or our licensors, own the copyright and all other intellectual property rights in our Website and all content on it.

You may download the content we own from our Website and/or print a reasonable number of copies of any page on our Website. You must not make any changes to any content which you have downloaded or printed from our Website.

If you use, download, print or reproduce content from our Website in breach of these Terms of Use your right to use our Website will immediately end and you must return to us or destroy (at our option) all digital and paper copies of the content that you have made.


Our Website may contain links to other websites from time to time. These links are provided for your convenience. We have no control over, and no responsibility or liability to you for, those other websites or their content.


You may create a link to our Website from another website, but only if you comply with the following conditions:

  • you may only link to the homepage of our Website. You must not create a link to any other page of our Website, nor frame any page of our Website;
  • you may only link to our Website from a website which you own; and
  • you must not suggest that we have any association with you or that we approve or endorse your website or any of your products or services unless we expressly agree that you can do so.

We reserve the right to require you to remove any link to our Website at any time and without giving you prior notice.


Nothing in these Terms of Use limits or excludes our liability to you for:

  • death or personal injury resulting from negligence;
  • fraud or fraudulent misrepresentation; or
  • any other matter for which we are not permitted by law to exclude or limit our liability.

As these Terms of Use govern your access and use of our Website, all warranties, conditions and other terms relating to our Website and/or its content which would otherwise be implied by law (whether by statute, common law or otherwise) are excluded.

We will not be liable to you for any loss or damage arising out of or in connection with your use of (or inability to use) our Website or your use of or reliance upon any content on our Website, whether in contract, tort (including without limitation negligence), misrepresentation, restitution, under statute or otherwise.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale.


We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Use to another organization. We will contact you to let you know if we plan to do this.

Nobody else has any rights under these Terms of Use. These Terms of Use are incorporated into the agreement between you and us and no other person shall have any rights to enforce any of these terms with respect to your use of the Website.

If a court finds any part of these Terms of Use illegal, the rest will continue in force. Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Use, or if we delay in taking steps against you in respect of your breaking these Terms of Use, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these Terms of Use and where you may bring legal proceedings. These Terms of Use are governed by the law of England and Wales. You (and we) can bring legal proceedings in respect of these Terms of Use in the English courts.

If you are unable to find your prescribed medicine on our website, please fill out the form below and we will confirm pricing and availability within 1 business day. You may also call us at 1-866-500-6633 and one of our patient care representatives will be happy to assist you.